Outbound Call Center Representative - Marketing

The Call Center Representative - Outbound is primarily responsible for motivating, educating and promoting products to insurance professionals in the property and casualty markets. Through a high-volume call center environment, principal tasks include recruiting new insurance agents and brokers, nurturing the current network of producers to drive submissions and production, expanding and developing customer knowledge of construction and property programs, promoting event attendance and digital engagement, and building relationships across US Assure’s diverse distribution network.

Service Specialist | Builders Risk

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk and handling incoming and outbound calls while providing quality service and elite customer satisfaction.  The daily working hours for this position are Monday through Friday, 9:30 a.m. - 6:30 p.m. or 10:30 a.m. - 7:30 p.m.

Essential Duties and Responsibilities 

  • Handle incoming and outbound calls based on learned skill sets within required standards.
  • Process business transactions for Builders Risk policies.
  • Utilize company systems to enter all transactions while maintaining production and quality standards.
  • Ensure all problems, processing and inquiries are handled efficiently within established time frames.
  • Work in partnership with stakeholders and US Assure’s corporate vision and mission.
  • Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
  • Cross-sell lines of Builders Risk business. 

Service Specialist | Billing

Working in a high call volume, multi-tasked, goal oriented, team environment, this position is responsible for providing information, handling and resolving problems, and advanced troubleshooting of all types of billing inquiries, as well as processing transactions within the various systems used for billing. The Service Specialist also provides quality customer service and problem resolution in a professional, timely and accurate manner.  The daily working hours for this position are Monday through Friday, 10:30 a.m. – 7:30 p.m.

 Essential Duties and Responsibilities

  • Serve as first point of contact in responding to a request from direct bill customers, agents and/or field staff. This includes customer billing inquiries for all product lines and handling inbound and outbound calls in a multi-task environment.
  • Process all types of business transactions to include, but not limited to, the following:
    • Handling of day to day Faxpro.
    • Handling exception report processing.
    • Answering internal inquiries from the Assistance Que.
  • Utilize company systems to enter all transactions while maintaining production and quality standards.
  • Ensure all problems, processing and inquiries are handled efficiently within established time frames.
  • Work in partnership with stakeholders and US Assure’s corporate vision and mission.
  • Participate in knowledge transfer within team.
  • Provide on the job training and mentoring with others in the department.

How to Apply


To learn more about the career opportunities available at US Assure and apply online, CLICK HERE. Qualified candidates should also be prepared to submit a resume during the application process.

E-mail: humanresources@usassure.com

Phone: (800) 364 - 3941

Human Resources
US Assure
8230 Nations Way
Jacksonville, FL 32256