The Call Center Representative - Outbound is primarily responsible for motivating, educating and promoting products to insurance professionals in the property and casualty markets. Through a high-volume call center environment, principal tasks include recruiting new insurance agents and brokers, nurturing the current network of producers to drive submissions and production, expanding and developing customer knowledge of construction and property programs, promoting event attendance and digital engagement, and building relationships across US Assure’s diverse distribution network.
Working in a high call volume, professional, friendly environment this position is responsible for answering and routing incoming calls on a multi-line switchboard while greeting and directing visitor/guests to their applicable party. The receptionist also provides administrative support to the Operations Department and other areas and serves as a point of contact in support of the business.
Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk and handling incoming and outbound calls while providing quality service and elite customer satisfaction. The daily working hours for this position are Monday through Friday, 9:30 a.m. - 6:30 p.m. or 10:30 a.m. - 7:30 p.m.
Essential Duties and Responsibilities
- Handle incoming and outbound calls based on learned skill sets within required standards.
- Process business transactions for Builders Risk policies.
- Utilize company systems to enter all transactions while maintaining production and quality standards.
- Ensure all problems, processing and inquiries are handled efficiently within established time frames.
- Work in partnership with stakeholders and US Assure’s corporate vision and mission.
- Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
- Cross-sell lines of Builders Risk business.
The Manager – Operations and Insurance Services is primarily responsible for overseeing the day-to-day coordination and production of our builders risk insurance operations team, including service, billing and business processing support. Working in a high-volume, multi-tasked, goal-oriented team environment, this position is responsible for driving results by creating an environment which provides qualitative customer satisfaction via our inbound contact center and processing support teams. By ensuring effective and long-term problem resolution, the Manager – Operations and Insurance Services partners with other US Assure leaders and business partners while aligning customer service with strategies and expectations. This position requires a motivated individual with a proven ability to manage across operational teams, meet deadlines, produce accurate and timely performance reports, identify opportunities for improved efficiency and implement new / refine existing workflows and processes.
To learn more about the career opportunities available at US Assure and apply online, CLICK HERE. Qualified candidates should also be prepared to submit a resume during the application process.
Phone: (800) 364 - 3941
8230 Nations Way
Jacksonville, FL 32256