US Assure is proud to maintain an average Net Promoter ranking of 9.59 across its agent network, resulting in a combined Net Promoter Score of +90*.
This was the first builders risk policy our agency has ever done. I was able to get ahold of someone right away the few times I had to call in for help, and the service was tremendous. The system was very easy to quote and issue the policy.
My policy was issued in one session. It’s super easy and instant. I love it!
Your staff were terrific, responsive, fast, accurate and understanding. Wow! Extremely good underwriting and customer service.
*Customer satisfaction and loyalty are measured by organizations using a well-known and proven performance metric called the Net Promoter Score®. Organizations are scored based on how their customers answer one question: “On a scale of 1 to 10, how likely are you to recommend this company to your colleagues and peers?”
A Net Promoter Score greater than +50 is considered excellent.
A score of 9 to 10 indicates that customers are loyal enthusiasts who will keep buying and referring others. Rankings are then aggregated to determine the overall Net Promoter Score.